Information about the Sharing Offer
View information about Flexprice / Fixed price via the app
- Select any vehicle from the provider
- Scroll further down
- Tap on “Fixed price or Flexprice” under Terms
What tariffs are offered? Is there an overview of the tariffs?
Please refer to the app for more information. The prices listed in the app are always binding.
Here you will find all information about the tariffs.
Where are the sharing vehicles located?
Saerbecker Str. 77-81
Can the sharing vehicles be returned at multiple locations, or must they always be returned to the pickup station? (Free floating or station-based?)
Station-based
What return conditions apply to the vehicles?
(e.g., vehicle at the designated charging point, charging started, key chip, charging (& parking) card in the holder in the glove compartment)
50% charged, correct location, key in the vehicle
Which vehicles are available at which locations?
2x Renault Zoe, 1x Opel Mokka at Saerbecker Str. 77-81
Does the driver's license need to be validated? If so, how can it be validated?
Yes, at our Service Center on Martinistr.
In which countries are the sharing vehicles insured?
Europe
Is a second driver insured? If so, what conditions must they meet?
No
You may enter additional information here that was not covered by the previous questions.
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Charging Process Information
How is the charging cable connected?
The charging cable is first connected to the vehicle and then to the wallbox.
How is the charging process started?
The charging process is started by holding the card up to the RFID symbol on the wallbox.
How is the charging process stopped?
The charging process is stopped by holding the card up to the RFID symbol on the wallbox. Then, the vehicle is unlocked with the key to release the cable from the vehicle.
How is the charging cable locked?
It isn’t manually locked; the vehicle locks automatically.
At which charging stations can the charging cards be used?
At all stations of Ladenetz.de and its roaming partners.
Which cards are in the vehicle? (Type of card, provider, possibly PIN)
Ladenetz.de card
How is the card used?
The card is held up to the RFID symbol on the wallbox/charging station.
Accident and Damage Reporting Information
What should be done in case of an accident or breakdown?
Inform customer service; in case of an accident, also notify the police.
Are there any additional user instructions in the vehicle (e.g., how-to guide)? If yes, where can the user find them?
Additional information:
User manual in the vehicle