Information about the Sharing Offer
View information about Flexprice / Fixprice via the app
- Select any vehicle from the provider
- Scroll down further
- Tap on "Fixed Price or Flexible Price" under Conditions
What tariffs are offered? Is there an overview of the tariffs?
Please refer to the app for more information. The prices listed in the app are always binding.
Here you will find all information about the tariffs.
Here is the English translation of your German text:
What rates are offered? Is there a rate overview?
Please check the app for further information. The prices listed in the app are always binding.
Here you can find all information about the rates.
At which locations are the sharing vehicles available?
Currently: Flensburg, Hamburg, Neutraubling, Munich
Can the sharing vehicles be returned at multiple locations, or must they always be returned to the pickup station? (Free Floating or Station-Based)
Station-based with a one-way option for combustion engine vehicles. Electric vehicles must always be returned to the pickup location.
What are the return conditions for the vehicles?
(e.g., car at designated charging point, charging process started, key chip, charging (and parking) card in the holder in the glove compartment)
- Combustion engine vehicles must have at least 80% fuel.
- Key chip must be inserted.
- Vehicle must be in the return area.
Which vehicles are available at which locations?
Flensburg, Hamburg, Neutraubling, Munich
Does the driver's license need to be validated? If yes, how?
Yes. Options: NetVerify or at the Europcar in-house station (Implant).
In which countries are the sharing vehicles insured?
According to Europcar General Terms and Conditions. Additional countries require approval from the Europcar Implant.
Is a second driver insured? If yes, what conditions must they meet?
KRONES employees and first-degree family members are allowed as second drivers.
Additional notes that were not clarified in the previous questions:
Damages must be reported in the app and additionally via damage report to the Implant at:
Carpooling-KRONES@europcar.com
Charging Process Information
How is the charging cable connected?
(Not yet possible – no electric vehicles in the fleet)
How is the charging process started?
(Not yet possible – no electric vehicles in the fleet)
How is the charging process ended?
(Not yet possible – no electric vehicles in the fleet)
How is the charging cable disconnected?
(Not yet possible – no electric vehicles in the fleet)
At which charging stations can the charging cards be used?
(Not yet possible – no electric vehicles in the fleet)
Which cards are in the vehicle? (Type of card, provider, possibly PIN)
ARAL (Routex network) and SHELL.
The PIN for all cards in all vehicles is 9401.
How is each card used?
Note the vehicle’s mileage. Refuel as usual and use the corresponding partner card for payment.
After entering the PIN (9401), the vehicle’s mileage will also be requested.
Accident and Damage Reporting
What should be done in case of an accident or breakdown?
- In the event of an accident involving third parties (any other natural or legal person who could claim damages, e.g., for a guardrail or wall), the police must always be informed. If the police refuse to take the report, please note the station and contact person.
- Report the incident to the Europcar Emergency Service:
+49 40 52018 8705
or digitally via: https://europcar.autohilfe.eu/#/Achtung00Intern - Fill out the damage report from the glove compartment and email it to:
Carpooling-KRONES@europcar.com
Are there any additional materials in the vehicle for the user (e.g., a how-to guide)? If yes, where can users find them?
Damage report + list of partner gas stations