Information about the Sharing Offer
View information about Pay-as-you-book / Pay-as-you-drive via the app
- Select any vehicle from the provider
- Scroll down further
- Tap on "Fixed Price or Flexible Price" under Conditions
What tariffs are offered? Is there a tariff overview?
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Please refer to the app for more information. The prices listed in the app are always binding.
At which locations are the sharing vehicles located?
- Naturstrom: Various Naturstrom locations
- Gogrevestraße: Gogrevestraße, Düsseldorf
Can the sharing vehicles be returned at multiple locations, or must they always be returned to the pick-up station? (Free-floating or station-based)
- Station-based
What are the return conditions for the vehicles? (e.g., car must be connected to the corresponding charging point, charging started, key-chip, charging (& parking) card in the holder in the glove compartment)
- Bicycles: Securely locked to the bike stand
- Cars: Key-chip placed in the holder in the glove compartment, vehicle connected to the charging station
Which vehicles are available at which locations?
- E-bikes, E-cargo bikes, E-cars at all locations
Must the driver's license be validated? If so, how can it be validated?
- Naturstrom: Local verification in the office
In which countries are the sharing vehicles insured?
- Germany
Is a second driver insured? If yes, what conditions must they fulfill?
- No
Information about the charging process
How is the charging cable connected?
- Cars: Charging cable is in the trunk, open the charging flap with a light press (only when central locking is unlocked), plug in the cable, unlock the charging station with the RFID card (located in the glove compartment), and connect the cable at the station.
How is the charging process started?
- Cars: Unlock the charging station with the RFID card (located in the glove compartment) and plug in the cable.
How is the charging process stopped?
- Open the vehicle and disconnect the charging cable from the car, then disconnect the cable from the charging station; if necessary, use the RFID card (in the glove compartment) to unlock the station and then disconnect the cable.
How is the charging cable disconnected?
- Open the vehicle and disconnect the charging cable from the car, then disconnect the cable from the charging station; if necessary, use the RFID card (in the glove compartment) to unlock the station and then disconnect the cable.
At which charging stations can the charging cards be used?
- Nationwide at all charging stations listed at: https://www.naturstrom-smartcharge.de/de/stationfinder/
Which cards are in the vehicle? (Type of card, card provider, possible PIN)
- Charging card, provider: Naturstrom, no PIN
How is the respective card used?
- Charging stations are unlocked by holding the card in front of the RFID reader.
Information about accidents and damage reporting
What should be done in the event of an accident or breakdown?
The customer must ensure that all accidents, thefts, fires, or other damages involving a vehicle they are operating are immediately reported to the police. Further accident handling must be coordinated with GREEN MOVES, and their instructions followed. It should be noted to emergency services that an electric vehicle was involved in the accident. This applies regardless of whether the accident was self-caused or caused by a third party, or if the damage is minor or not. The customer may only leave the accident site after the police report is completed and the next steps are coordinated/clarified. The customer is obliged to submit a detailed, written damage report within one week and to be available for follow-up questions to enable accident processing. The selection of the towing service and repair shop is made by GREEN MOVES.
Are there additional user guides in the vehicle (e.g., How-to guide)? If yes, where can the user find them?
- Cargo bikes: Info sticker on the back of the transport box.