Information about the sharing offer
View information about Pay-as-you-book / Pay-as-you-drive via the app
- Select any vehicle from the provider
- Scroll further down
- Tap on “Fixed price or flexible price” under Terms and conditions
Additional costs may apply. Timely renewal prevents additional costs
What rates are offered? Is there a rate overview?
Please refer to the app for further information. The prices listed in the app are always binding.
You can find all information about the rates here
Where are the shared vehicles located?
Zaglau 90, 84489 Burghausen
Tittmonninger Straße 4, 84489 Burghausen
Can the shared vehicles be returned to multiple locations or must they always be returned to the pickup station?
Station-based
Yes (and only possible after connecting to the charging station)
What are the return conditions for the vehicles? (e.g., car at the designated charging point, charging process started, key chip, charging (&parking) card in the holder in the
glove compartment)
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Which vehicles are available at which locations?
https://energieversorgung-burghausen.moqo.de/cars
Does the driver's license need to be validated? If so, how can it be validated?
Driver's licenses can be validated either via the app or at the following service center:
Customer Center Tittmoninger Str. 4, 84489 Burghausen Monday 8:00 a.m. - 12:30 p.m. and 2:00 p.m. - 4:00 p.m. Tuesday 8:00 a.m. - 12:30 p.m. Wednesday 2:00 p.m. - 6:00 p.m.
In which countries are the shared vehicles insured?
In all European countries
Is a second driver insured? If so, what conditions must they meet?
Prerequisite:
Second driver agrees to the terms and conditions, is over 21, has a valid driver's license Registered user must be in the car
Here you can enter any additional information that has not been clarified by the previous questions. Information about the charging process
How is the charging cable connected?
See next point
How is the charging process started?
Connect the car and charging station using the charging cable
Plug the cable into the car first.
Hold the charging card up to the charging station
Store the charging card in the glove compartment
How is the charging process ended?
See next point
How is the charging cable disconnected?
Press the unlock button on the key twice.
Pull the plug out of the vehicle (must be unlocked).
Then pull the plug out of the charging station. If the vehicle is locked, the plug cannot be removed. Put the charging cable back in the trunk.
At which charging stations can the charging cards be used?
The provider's charging card can be used at all public charging stations listed on the charging map on the Ladenetz.de website. Note: The additional card from Shell can also be used at all other charging stations (but always prefer the provider's card).
Which cards are in the vehicle? (Type of card, card provider, PIN if applicable)
Type of card: 1x Energie-Burghausen charging card,
Card operator (e.g., Aral): ESB
How is the respective card used?
Charging card in the glove compartment
Hold the charging card up to the charging station
“Charging process starting” should appear on the display; put the charging card back in the glove compartment
Information on accidents and damage reports
What should be done in the event of an accident or breakdown?
In the event of theft or damage (to your own or another vehicle), inform the provider and the police. Document the incident using an accident report. Damage must be documented with photographs and submitted. Measures such as towing must be agreed with the provider (except in emergencies requiring immediate action, in which case the provider must be informed afterwards). Further information can be found in the terms and conditions
Is there any further information for users in the vehicle (e.g., how-to guide)? If so, where can users find it?
There are vehicle-specific instructions (charging process + car) in the glove compartment.
Is there a contact person who can be contacted directly by customer service? If so, what are their contact details and when can they be contacted?
The contact person should only be contacted in emergencies: michael.fischer@esb.de, florian.paar@esb.de
Are there any other special features?
The booking period cannot be extended beyond 10 days.