The manual bank transfer cannot be processed by the payment service for legal reasons. The payment service will therefore transfer the amount back to you. However, this can take between 6 and 8 weeks. You are also welcome to have the transfer withdrawn from your bank.
Open receivables have to be resolved exclusively via the platform. Please log in to the app or on portal.moqo.de. The open receivables are displayed in your account settings under the Open receivables tab, which you can pay by credit card or Klarna (if the provider offers this payment method).